Care.com
Director, HomePay & Provider Acquisition Marketing · Apr '23 – Jan '25
Challenge
Inherited an underperforming acquisition funnel for HomePay with inefficient spend and declining lead quality.
Action
Revamped digital campaigns in 21 days, refined audio and on-demand video with agency partners, and rebuilt targeting and messaging across channels.
Result
35% YoY lift in high-quality leads · 22% CAC reduction on audio/OTT · 30% overall CAC decrease YoY · 15% growth in new paid subs · 23% inefficient spend trimmed. Promoted within a year to add Provider marketing to the portfolio.